Over recent weeks and months there has been a significant increase in the number of Twitter users and in the various ways individuals and groups are tweeting. One of the exciting ways to use Twitter is to be able to use the tool to harness knowledge and information from a community, large or small, which forms …
Tag Archive: Customer
Feb
26
2009
How engaged are your customers? Adobe/Forrester
Have just read the “how engaged are your customers?” report from Adobe and Forrester – it is a very interesting document and is a good document for discussion around customer engagement and the changing role of the Information and Technology professionals within organisations. From a customer engagement perspective the key takeaways are around the changing …




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