Services

As more and more businesses are seeing measurable value from social business projects in marketing, market research, insight, PR, new product development, innovation, internal communications and customer service, social business is becoming a priority for more organisations.

We work with clients to

  • embark on their social business journey
  • evaluate current initiatives
  • develop and implement social business strategy frameworks
  • identify key business measures and performance indicators
  • social tools vendor identification and selection
  • education programs

Each client has a unique business, with a unique customer base and will require a bespoke service, which capitlaises standard frameworks and work processes.  Key areas we work in are:

Business – demonstrating business value from social projects

  • Customer Loyalty
  • Customer Service
  • New revenue streams
  • New product development

Commerce – new revenue and commerical models

  • Reach your customers
  • Answer customer queries
  • Sell and deliver your products and services

Communicate and engage with customers

  • To inform customers about your business
  • Get customer feedback
  • Identify new products
  • Provide customer service channels

Insight – how can you use social to

  • Understand your customers online behaviour
  • Measure and manage your online reputation
  • Understand your customers view and opinions of your competitors
  • Understand your competitors customers
  • Identify key online influencers and advoacates for your company, brand, product or service.
 We have 2 consulting engagement models:
  1. Define a brief for the project and a proposal for the work is delivered and agreed upon.
  2. Customer buys a block of days and to be used over an agreed period of “n” weeks
To find out how we can help you, please call us on: +44 7887 644 799 or email us

We look forward to finding out about your projects.